• Study and evaluate industry technology trends and new software products and analyze their value to our firm by reading blogs, newsletters, reviews and attending relevant tech shows from time to time (including the annual ABA Tech Show)
• Study and evaluate our current systems and processes and become an expert on our needs:
  • • Document Management: NetDocuments
    • Practice Management: Time Matters and Billing Matters
    • Email: Outlook 365
    • Document Assembly: Microsoft Office Suite
    • Accounting: QuickBooks
    • Document Automation: Wealth Counsel
• Provide input and expertise on current plans to convert practice management/billing/accounting software
• Serve as PROJECT TEAM LEADER for conversion process in conjunction with consultants and IT company
• Provide direction and implementation of document automation
• Become a SUPER USER of firm software
• Provide continual software support and training to attorneys and staff
• Troubleshoot basic hardware issues and serve as on-site support to IT company
• Collaborate with Business Manager for assistance in firm administration/management

• 1 – 2 years of direct experience providing software support to end users
• Ability to diagnose and resolve software issues (including user errors)
• Ability to communicate technical information to non-technical users
• Ability to quickly learn new software
• Ability to provide routine maintenance on software
• Excellent written and verbal communication skills
• Ability to forecast, design and implement systems

THE BENEFITS:

• Salary Range: $48K – $52K Hours: 8:30 – 5:00 M-F
• Culture: team environment; family values
• Work-Life Balance: 10/15 vacation days; 2 personal days; 5 sick days; 10 paid holidays; Remote Work Options
• Benefits: Simple IRA match; Health, Dental, Life, Disability, Workers Comp; Costco Membership
• Facility: VeriDesk; Espresso Machine; Stocked Refrigerator; Snacks; On site deli; On site gym
• Transit: Located in the northwest Suburbs at intersection of I-90 and Barrington